Responsible Gaming
at b399 — Play Smart,
Stay in Control
b399 is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to keep gambling a form of entertainment — not a problem.
Gaming Should Always
Be Fun — Not Harmful
At b399, we believe that responsible gaming is not a checkbox — it is a core part of how we operate. Every feature we build, every game we offer, and every interaction our support team has with players is guided by a genuine commitment to player wellbeing.
Gambling is a legitimate form of entertainment enjoyed by millions of adults in Bangladesh and around the world. The vast majority of players engage with online gaming in a healthy, controlled way. However, b399 recognises that for a small number of individuals, gambling can become problematic. Our responsible gaming programme exists specifically to identify, support, and protect those players.
b399 maintains a strict minimum age requirement of 21 years for all players on the platform. No player under the age of 21 may register, deposit, or access real-money gaming services on b399. Age verification is a mandatory step in the account registration and KYC process, and b399 proactively enforces this requirement at all times.
All casino games and betting markets on b399 are games of chance. The house edge means that, over the long run, the platform retains a statistical advantage. Gambling should never be used as a strategy to generate income, pay off debts, or solve financial problems. Only gamble with money you can afford to lose and treat any winnings as a bonus, not an expectation.
Before starting any gaming session on b399, decide in advance the maximum amount you are willing to spend. Once you reach that amount, stop playing — regardless of whether you are winning or losing. Never chase losses by increasing your bets or depositing additional funds to recover previous losses. Chasing losses is one of the earliest warning signs of problem gambling.
Take Control of Your
Gaming Experience
b399 provides a comprehensive set of self-management tools that put you in control of how, when, and how much you play. All tools are available directly through your b399 account settings or by contacting our support team.
Deposit Limits
Set a maximum deposit amount for a defined time period — daily, weekly, or monthly. Once your deposit limit is reached, no further deposits will be processed until the period resets. Lowering your deposit limit takes effect immediately; increasing it requires a 7-day cooling-off period to prevent impulsive changes.
- Daily, weekly, and monthly options
- Instant reduction, 7-day increase delay
- Set via account settings or support
Time-Out / Session Limits
Set a maximum duration for individual gaming sessions or take a short voluntary break from the b399 platform. Time-out periods range from 24 hours to 6 weeks. During a time-out, your account remains open but you will not be able to log in or place bets. Promotional communications are also paused during this period.
- Session reminders and time alerts
- 24-hour to 6-week break options
- Marketing paused during time-out
Self-Exclusion
If you feel you need a longer break from gambling, b399 offers self-exclusion periods of 3 months, 6 months, 1 year, or a permanent exclusion with no end date. Self-exclusion is immediate and irrevocable for its chosen duration. b399 will close your account, return any verified remaining balance, and suspend all marketing communications permanently.
- 3 months, 6 months, 1 year, or permanent
- Immediate and irrevocable for duration
- Verified balance returned on request
Loss Limits
Set a maximum net loss amount across a daily, weekly, or monthly period. Once your loss limit is reached for that period, b399 will suspend your ability to place further bets or wagers until the period resets. As with deposit limits, reductions are immediate while increases require a mandatory review delay.
- Daily, weekly, and monthly periods
- Automatic suspension on limit reached
- Supports budget discipline
Reality Checks
Enable periodic on-screen reminders that display your current session duration and net win/loss position. Reality checks can be configured to appear every 30 minutes, every hour, or every 2 hours. When a reality check appears, you can choose to continue playing or end the session immediately from the notification prompt.
- Configurable intervals: 30 min, 1 hr, 2 hr
- Shows session time and net position
- Option to end session from prompt
Marketing Opt-Out
If you find that promotional communications — bonus offers, free spin alerts, reload promotions — are creating an urge to gamble beyond your intended limits, you can opt out of all marketing communications at any time. This can be done instantly via your account settings or by emailing our responsible gaming team. Opting out does not affect transactional account emails.
- Instant opt-out via account settings
- Covers email, SMS, and in-platform alerts
- Transactional emails are unaffected
The b399 Responsible
Gaming Framework
Six pillars that underpin how b399 approaches player safety and wellbeing across all platform interactions.
Mandatory Age Verification
Every b399 account must pass a mandatory age and identity verification check before accessing real-money services. Players must be a minimum of 21 years of age. Accounts that cannot pass verification are permanently restricted from depositing or playing for real money.
Gameplay Pattern Monitoring
b399 employs automated systems that continuously monitor player activity for behavioural indicators associated with problem gambling — including sudden increases in session frequency, sharp rises in average bet size, and repeated late-night sessions. Where indicators are detected, our responsible gaming team will reach out proactively.
Trained Support Staff
All b399 customer support agents receive responsible gaming awareness training. They are equipped to recognise potential problem gambling indicators in player communications and to escalate sensitively to our dedicated responsible gaming specialists when appropriate. Support is available 24/7 in English.
Minor Protection Measures
b399 strongly encourages adults who share devices with children to make use of parental control software and browser-level content filtering to prevent underage access to gambling websites. The b399 platform is intended exclusively for adults aged 21 and above. If you suspect a minor has accessed b399, contact us immediately.
Transparent Terms and Odds
b399 clearly displays Return to Player (RTP) information for all casino games and presents betting odds transparently across all sportsbook markets. Players always have access to the information they need to make an informed decision before placing any real-money wager on the platform.
Responsible Bonus Design
b399 designs its bonus and promotional programme with responsible gaming principles in mind. Wagering requirements are clearly communicated before any bonus is accepted. Players who have activated responsible gaming restrictions — such as deposit limits or self-exclusion — will not receive targeted promotional bonus communications while those restrictions are active.
Are You Gambling
Responsibly?
The following questions are adapted from widely used responsible gaming self-assessment frameworks. Read each question honestly and consider whether it applies to your recent gambling behaviour. If you answer "yes" to two or more of these questions, we strongly encourage you to contact b399's responsible gaming support team or reach out to an independent gambling support organisation.
Remember: acknowledging a potential problem is the first and most important step. There is no shame in seeking help, and b399 is here to support you through the process — from activating a time-out to arranging a full self-exclusion and directing you to appropriate external resources.
If any of these questions resonate with you, email our responsible gaming team at [email protected] with the subject line "I Need Help". A trained specialist will respond within 2 hours, 24/7, Bangladesh Standard Time (UTC+6).
Do you find yourself gambling with money that was originally set aside for essential expenses such as rent, food, utilities, or loan repayments?
Have you ever tried to win back money you have lost by immediately placing additional bets or deposits — a behaviour commonly known as "chasing losses"?
Do you feel restless, irritable, or anxious when you try to reduce how much you gamble or stop gambling altogether?
Have you lied to family members, friends, or colleagues about the amount of time or money you spend on gambling activities?
Has gambling ever caused serious arguments, tension, or breakdown in your relationships with family members, your partner, or close friends?
Do you find yourself thinking about gambling frequently during your daily life — planning your next session, thinking about past sessions, or calculating how much you have won or lost?
Have you borrowed money, sold possessions, or taken out a loan specifically to fund your gambling, or to pay back debts incurred through gambling?
Do you gamble as a way of escaping from stress, emotional problems, loneliness, depression, anxiety, or other difficult feelings — rather than purely for entertainment?
You Are Not Alone —
Help Is Always Available
b399's dedicated responsible gaming support team is available around the clock to help any player who is concerned about their gambling habits or needs help activating a protective tool.
Contact b399 Responsible Gaming Support
Our responsible gaming specialists are available 24 hours a day, 7 days a week, every day of the year — including Eid, public holidays, and Bangladesh Independence Day. No matter what time it is, someone is available to listen, advise, and help you access the right tools.
Immediate Action
If you are in crisis or need your account restricted immediately, email [email protected] with the subject "Urgent — Account Restriction". We will process your request within 1 hour.
Activate a Tool
Log in to your b399 account and navigate to Account Settings > Responsible Gaming to activate deposit limits, time-outs, loss limits, or reality checks. Alternatively, our support team can activate any tool on your behalf.
Request Self-Exclusion
To request a self-exclusion, email [email protected] with the subject "Self-Exclusion Request" and include your registered username and your preferred exclusion period. The exclusion will be activated within 24 hours.
Third-Party Counselling
If you would like to speak with an independent gambling support counsellor, b399 can direct you to relevant resources. Simply email our responsible gaming team and ask for a referral to external support. All communications are treated with complete confidentiality.
Tips for Keeping
Gaming Enjoyable
Decide before you start how much money you are willing to spend and treat it like the price of an evening's entertainment — not an investment. Use b399's deposit limit tools to enforce this budget automatically so you never spend more than you intended.
Gambling sessions should have a defined end time. Use the b399 session time alert feature to receive reminders, and stick to your planned finish time even if you are on a winning streak. Discipline in good times is just as important as discipline in difficult ones.
The single most important rule in responsible gaming. If you have reached your planned loss limit for a session, stop immediately. Increasing your bets or making additional deposits to recover losses almost always leads to larger losses and is the behaviour pattern most strongly associated with problem gambling.
Gambling should be one of many leisure activities in your life, not the primary one. If you find yourself cancelling other plans, neglecting responsibilities, or turning down social invitations in order to gamble, this is a warning sign that gambling has become disproportionately important in your life.
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Avoid gambling when you are under the influence of alcohol, recreational substances, or prescription medication that affects your judgment. Impaired decision-making significantly increases the likelihood of placing bets you would not make when sober, chasing losses, or exceeding your planned budget.
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or financial difficulty is a serious warning sign. Gambling will not solve underlying problems — and is statistically likely to make financial difficulties worse. If you are going through a difficult period, please speak to someone you trust or contact our responsible gaming team.
Step away from the screen regularly during any gaming session. Take a short walk, have a drink of water, or do a brief activity unrelated to gambling. Regular breaks help maintain perspective, reduce the hypnotic effect that continuous play can have, and make it easier to assess whether you are still within your planned limits.
There is nothing wrong with enjoying online gaming as a private hobby. However, if you find yourself actively hiding your gambling activity from people close to you — deleting transaction histories, lying about where money has gone, or feeling shame about your gambling — these are important signals that the activity may have moved beyond healthy entertainment.
Enjoy Gaming on a Platform That
Puts Your Wellbeing First
b399 combines an extensive game library and live cricket betting with a responsible gaming framework built to keep every player safe. Explore the platform knowing that your protection is always our priority.